Terms and privacy


In accordance with the provisions of the Constitutional Law 15/1999 on the protection of personal data, we inform you that any completion of a form on the site www.wildturtle.es or writing an e-mail to one of our sending e-mail addresses implies:

  1. Accepting the privacy policy and authorizing Vilman Import SI to process personal data in accordance with the stated purposes.
  2. That the personal data is treated absolutely confidential and is part of the files owned by Vilman Import SL, with the CIF number B75116152 and the address Calle de los Amezketa 21, 20010, for the management and response of this data, and to manage our commercial connection.
  3. Acceptance of this Privacy Policy allows the sending of promotional material only from Vilman Import SL.

The Customer to whom the data belong may exercise his right of access, rectification, cancellation and opposition to all personal data contained in the various registration forms.

It is up to the customer to update his own data. In order to exercise this power, the customer must send an e-mail to the following address: info@wildturtle.es

The customer is responsible for the accuracy of the data and "VILMAN IMPORT SL" is not liable for the inaccuracy of the customer's personal information.

"VILMAN IMPORT SL" assumes that the data has been entered by the owner or by an authorized person, that they are correct and that he/she meets the required age of 18 years.

"VILMAN IMPORT SL" has set the security levels for the data provided by customers and also has all available means and measures to prevent loss, misuse, alteration, unauthorized access and extraction of the system according to the applicable data protection regulations.

The deletion of data implies the blocking of the same and that these can not be handled or visualized by "VILMAN IMPORT SL" or third parties. Notwithstanding the above, we inform you that some information from "VILMAN IMPORT SL" may be suspended for compliance with its legal obligations, such as contractual responsibilities or fiscal and tax obligations.


The website you are consulting is the property of VILMAN IMPORT SL with the CIF number B75116152 and the address Calle de los Amezketa 21, 20010. E-mail: info@wildturtle.es

VILMAN IMPORT SL, the company responsible for this website, would like to introduce visitors to the policy on the privacy and confidentiality of personal information that users voluntarily provide.

VILMAN IMPORT SL collects, stores and transmits information and communications that customers may classify as private or confidential. Some of this information, such as the customer's name, address, telephone number and credit card number, are provided to VILMAN IMPORT SL by their customers to request their services. Other information such as the status of the customer account, selected product categories and the name or identification of the user are created and managed by VILMAN IMPORT SL as part of its normal activities. In addition, VILMAN IMPORT SL can save the customer's e-mail if incidents need to be communicated in the order form.


In accordance with applicable laws and the interests of VILMAN IMPORT SL, its distributors, its employees and other service customers, VILMAN IMPORT SL will ensure the confidentiality of customer information, accounting information and personal communications up to the maximum level of protection. VILMAN IMPORT SL has physical, electronic and administrative means and procedures to protect the loss, misuse or alteration of information collected by customers.


Customers can prevent the receipt of news about new products or changes to existing VILMAN IMPORT SL products by sending an inquiry to info@wildturtle.es. In any case, customers can not avoid receiving information if it is essential to maintain the accounts or the computer system established between them and VILMAN IMPORT SL. Customers can access and modify the information by contacting the VILMAN IMPORT SL Invoice Department.

  1. DISCLOSURE OF CUSTOMER INFORMATIONVILMAN IMPORT SL may not disclose or use personal information about it’s clients or their accounts for their own benefit unless it is necessary to disclose this information in order to identify, contact, or take legal action against individuals who have the rights by VILMAN IMPORT SL, the customer of VILMAN IMPORT SL or others, or unless the law or other legal authority requires such disclosure of the information. VILMAN IMPORT SL may not, except for the reasons set out above, disclose to third parties the contents of the electronic mail or other electronic communications that VILMAN IMPORT SL holds or transfers to its customers. The circumstances in which VILMAN IMPORT SL may disclose such information are when:
  • It is necessary to provide the service
  • If they are obliged to cooperate in a legal process
  • When it is necessary to provide legal authority if the content does not comply with applicable regulations.
  • If it is necessary to protect the legitimate interests of VILMAN IMPORT SL or its customers.

Our Privacy Policy aims to comply with applicable personal data protection legislation as much as possible. If you have any doubts about the confidentiality or treatment of your information and if you have any of the rights to information, opposition, rectification and deletion to which you have a legal right (or any other right that you believe may help you )) contact:

Departamento de Atención de Wild Turtle

Calle Portuetxe 14, 3º Local 11, 20018

943 543 146


  1. Types of data collected

Your personal data will be recorded in our file in accordance with the provisions of the Data Protection Act (15/99). The collection and processing of personal data is mainly for the following purposes:

  1. Collect basic billing information in the event that a service is completed, or the required data for free promotions.

Various online services are offered on the Internet, where, in addition to requesting the necessary data for the provision of the required service and the preparation of the corresponding invoice, the bank or credit card information required for pickup is also requested. This data is processed via a secure server. However, every time you transfer data over the Internet, you are at risk of being intercepted (even if it is minimal). VILMAN IMPORT SL does not guarantee that this circumstance will not occur. The risk of sending data of this nature is borne by the person who transmits the data to us. This information is obtained from VILMAN IMPORT SL and never sold, transferred or leased to any other company.

  1. Obtain basic information needed to answer the questions asked.

The contact forms on the Internet gather information that helps us answer questions or questions. This information is obtained from VILMAN IMPORT SL and never sold, transferred or leased to any other company.

  1. To send you the newsletter for free, by e-mail.
  2. Transfer of data to other companies.

VILMAN IMPORT SL does not sell, rent or transmit personal information to users of this website. However, the following exceptions should be mentioned:

  • The so-called search engine positioning service requests some data that you send us (eg name, address, telephone, e-mail ..., never financial data). VILMAN IMPORT SL does not control or respond to the use of this data by the search engines.
  • VILMAN IMPORT SL reserves the right to subcontract hosting services or other services to VILMAN IMPORT SL in the future. In this case, VILMAN IMPORT SL obliges the contractor to sign a document on the confidentiality of personal data in order to ensure the confidentiality of such information.

  1. Receipt of advertising e-mails

From time to time, VILMAN IMPORT SL will send you an e-mail informing you of any improvements or news posted on this website or any other company website. You can unsubscribe from the newsletter at any time by sending an e-mail to info@wildturtle.es

  1. Underage

This website is not intended for minors. In any case, we encourage minors to contact their parents or guardians prior to completing a form on this website, and VILMAN IMPORT SL is not responsible for any misrepresentation.

  1. Data release

The contractors of the services offered by VILMAN IMPORT SL authorize the company to publish its name in our list of customers and briefly explain the contractually agreed service and the results achieved.

The commissioning of services offered on the Internet implies full and unconditional acceptance and compliance with the terms and conditions set forth in the legal notices on both sides of the contracting parties.


We offer different payment options for your orders:

Credit card: This form of payment is immediate, absolutely secure and checked. All payments made via this form of payment will be confirmed by your bank and sent automatically and promptly upon acceptance. To perform this type of online payment, a security key is required. Contact your bank if you do not know your security code.

Bank transfer: ES38 0081 5455 8400 0222 3832

Paypal: www.paypal.com


Returns due to manufacturing defects

The user may return any product that has a manufacturing defect free of charge to Wild Turtle. The user shall be given one month from the date on which he is informed of the manufacturing defect of the product to inform Wild Turtle of the nature of the manufacturing defect. If this period is exceeded, the user assumes any damage.

To formalize the return, the user must contact Wild Turtle at info@wildturtle.es within one month to indicate which product (s) should be returned. He also has to include a photo and a detailed list of the defects of the product.

Once Wild Turtle has received the message from the user, you will be notified within 3 to 5 business days if the product can be returned or not. In the event of a return, Wild Turtle will inform the user of the method of collection or delivery of the defective product, to the WIld Turtle office.

Each product to be returned must be unused, including all labels, packaging and, if applicable, documentation and the original accessories supplied. If this is not done by the user Wild Turtle reserves the right to refuse the return.

Upon receipt of the product and review of the defects, Wild Turtle will give the user the opportunity to replace the product with another with identical characteristics, unless this option is objectively impossible or disproportionate to Wild Turtle.

If, due to a lack of stock, no other product with identical characteristics could be sent, the user can choose between: the refund of the amounts paid or the sending of another model that the user chooses voluntarily.

The delivery of the product exchanged for the defective product will be made within the next 3 to 5 business days from the date on which Wild Turtle confirms to the user the replacement of the defective product or the shipment of the new model.

Cancellation policy

In the event that the user is not satisfied with the products received in his order, the user has fourteen (14) calendar days to return the entire order or, if he wishes, in accordance with the general law for the Defense of Consumers and Users to return individual products of the order.

However, the user is responsible for the direct costs of returning it to Wild Turtle, whether it returns the order in full or returns only some of the order's products.

To formalize the return, you must contact Wild Turtle at info@wildturtle.es and explain the reason for your return. Upon receipt of the message, Wild Turtle will notify you when the return has arrived at their office.

The costs of returning the order (eg shipping costs through courier services) are borne directly by the user.

The product must be unused and with all labels, packaging and, where applicable, documentation and original accessories supplied with the product. If the user does not do so or if the product has been damaged, the user acknowledges that the product may be impaired or Wild Turtle may refuse to return the product.

Once Wild Turtle receives the order and verifies that it is in good condition, Wild Turtle will proceed to the return of all amounts paid by the User (except shipping costs).